Refund Request
Believe you're owed a refund — duplicate charge, billing error, or service that was never provisioned? Submit the details and our team will review it.
Request a Refund
Whatever it is — a charge you don't recognize, a question about your renewal, a refund request, or trouble cancelling — this is the fastest way to get it sorted. Most billing issues are resolved directly and faster than a bank dispute.
If you don't recognize a charge associated with Franshys or our payment provider, contact our support team immediately. We will help identify the transaction.
Pick a topic below for the fastest answer, or email us directly and we'll take it from there.
Believe you're owed a refund — duplicate charge, billing error, or service that was never provisioned? Submit the details and our team will review it.
Request a RefundCancel your subscription, find out when cancellation takes effect, and see what happens to your data afterward.
Cancellation PolicyIf you were billed more than once for the same subscription period, email us your transaction details and account email. Confirmed duplicate charges are refunded — see our Refund Policy for details.
Report a Duplicate ChargeFranshys Basic, Plus and Premium are recurring monthly subscriptions that renew automatically on the same date each month until you cancel — cancelling before your renewal date prevents the next charge. Franshys Pro is a one-time annual payment with no automatic renewal.
How to CancelNeed a copy of an invoice or receipt for your records? Email us your account email and the billing period you need, and we'll send it over.
Request an InvoiceIf a renewal payment fails, your card issuer or our payment processor may retry the charge, and your subscription could be paused until payment succeeds. Update your payment method in your dashboard, or email us if you need help.
Get Help With a Failed PaymentWant to move between Basic, Plus, Premium and Pro? Plan changes are managed from your dashboard at app.franshys.com, or email us and we'll help you switch plans.
Compare PlansStill not sure? Email support@franshys.com and a real person will help.
Charges for Franshys subscriptions are processed by our payment provider, our payment processor, so your statement will typically show a descriptor referencing our payment processor and/or Franshys. If you see a charge you don't recognize, contact us and we'll help confirm it.
Franshys subscription payments are processed by our payment processor, which acts as the Merchant of Record for these transactions. Our payment processor handles the payment on Franshys's behalf; Franshys remains responsible for the product and service you receive.
Email support@franshys.com with your account email and the billing period you need, and we'll send you a copy.
Email us your transaction details and account email. Confirmed duplicate charges for the same subscription period are eligible for a refund of the duplicate amount under our Refund & Cancellation Policy.
Use Settings → Billing → Manage Subscription → Cancel Subscription in your dashboard at app.franshys.com where available, or email support@franshys.com and we'll cancel it for you. See the full Cancellation Policy for details on when it takes effect.
The initial subscription payment is generally non-refundable once your account is activated and provisioned, except where required by law or approved on a case-by-case basis. See the full Refund & Cancellation Policy for eligibility details.
Yes. You can upgrade or downgrade between Basic, Plus, Premium and Pro from your dashboard, or email us and we'll help you move to the right plan.