Request a Refund

How to request a refund

Contact us, or log in and open a support ticket, with the following details so we can review your request:

• Full name and account email
• Transaction or invoice reference, if available
• Plan (Basic, Plus, Premium or Pro)
• Amount and approximate payment date
• Reason (e.g. duplicate charge, service not received, technical billing error, subscription or cancellation issue, unauthorized payment)
• Any additional details that help us understand what happened

We only need the details above to review your request — never your full card number. Payment identification is handled securely by our payment processor.

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